![]() Then select the Advanced options and check the following: > Server requires Authentication: Select Yes by ticking the box to confirm > Remember password: Select Yes by ticking the box to confirm > Outgoing mail server (SMTP): mail.domain (eg: if your domain is your settings would be ) > Incoming mail server (POP3): mail.domain (eg: if your domain is your settings would be ) > Password: Your email password (see point 3 above) > E-mail Address: Your complete email address (see point 3 above) For example, in Microsoft Outlook or Windows Live Mail you just need to select Tools/Accounts & then in the Servers tab please ensure that your settings are: You can find these settings in your email´s software. Check Configuration – For your email software to be able to send & receive emails then the configuration settings need to be set as shown below. Once you have verified that your nameservers, billing, password & quota details are correct we can now run through some trouble shooting to find out where the issue is.Ħ. You could then contact support who will look into it for you. If it is over-quota, cPanel wouldn’t let you in. You can confirm if your disk usage has been exceeded by simply trying to login to your cPanel. You should regularly keep an eye on your disk usage to ensure it always stays within the limit. It’s not the quota of any specific email account that has gone over the limit, but the disk usage of your entire hosting account. Check if disk usage is exceeded – If your email client doesn’t let you connect to the server and throws at you a ‘login failed/incorrect password’ error, you are likely to have exceeded your disk usage. If your email account is full then you just need to either delete some emails via webmail (see point 3 above) or you can simply increase the disk space quota for your email address by selecting “Change Quota” (we do not recommend setting to unlimited if possible).ĥ. To do this, login to your web hosting control panel (see point 3 A above) & select the “Email Accounts” icon & then go down to the list of email addresses & you can see a summary of email accounts & the quota for each. Check Email Account Quota – Next we need to check if your email quota is full because if this is happening then that will stop new emails from being accepted on the server. The following link shows you exactly how to log in to your web hosting Control Panel.Ĥ. To do this, all you need to do is to login to your web hosting control panel & select the “Email Accounts” icon & then select the option to change your password. Reset Email Password if Necessary – If your password is not accepted then this just means that you need to login to your Web Hosting Control Panel & reset the password for your email address. If you are able to login to webmail then this means that the password is valid for that email address so we can proceed to the next step.ģ. You are then prompted to enter the email address & the password. (Please replace ENTERYOURDOMAINHERE with your domain name). The quickest way to check this is to login to your Webmail. The username should be of the format” ”, and password is case sensitive. Check Password for Email Address – Check that you have the correct user name and password for your email account. Check Billing is Up to Date – If your Nameservers are correct, please double check that your hosting is paid up to date by logging into your Customer Billing Areaģ. If you do not have the settings then please ask our 24 hour support team & they will confirm for you.Ģ. – if you check your welcome email from when you signed up to your hosting service you will find the correct settings. Check Nameservers – Check that your domain name is pointing to the correct name servers where your email is hosted. ![]() These steps are detailed below – please take care to go through them in order, they should only take a couple of minutes:ġ. In summary we just need to double check a few settings which are very easy to do & can be summarized as:ħ. Normally most email issues can be resolved by some basic checks to make sure that the settings are correct. Email not working on iPhone, iPad, or iPod touchīTW If you are not a Pickaweb customer yet consider ordering our hosting services which include professional personalised email accounts.
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